FAQs

Holiday Return Policy For Items Purchased In Stores:

• Purchases made between 10/4/2026 and 12/24/2026 may be returned through 1/25/2027.
• Our normal return policy will apply to all purchases made beginning 12/26/2026. Gift returns with receipt will receive a store credit.

Holiday Return Policy For Items Purchased Online:

• Purchases made between 10/4/2026 and 12/24/2026 may be returned through 2/4/2027.
• Our normal return policy will apply to all purchases made beginning 12/26/2026. Gift returns with receipt will receive a store credit.

• We have moved to a paperless returns process:

For returns by mail, visit our return policy page or your online order details to start a return. If printing at home, include the printed pack slip in the return box/poly bag and affix the ship label to the outside of the package. If the carrier is printing for you, the pack slip and ship label will be provided.

For returns to store, your shipping confirmation email is your receipt. Show the barcode to a store associate to complete your return. You can also find this barcode in your online order details.

Keep the plastic packaging that your items arrived in and include with return for easier processing.

Still need help? Contact Customer Service

• To make in-store returns quicker and easier, please provide your Shipping Confirmation email (printed or on mobile device) and the plastic packaging your items arrived in.
• The store associate will scan the barcode provided or ask for the Order Number. A barcode is also provided in your Order Details (Guest or Account).
• Take a screenshot of the barcode and order number to ensure access in locations with a low Wi-Fi connection.
• You can return online purchases to a store for free within 40 days of your order date, unless otherwise noted on the your shipping confirmation email. Please note: Items purchased at marshalls.com can only be returned to a Marshalls store.
• To complete a return in store you will need to provide:
  • Your signature
  • Your receipt/shipping confirmation email or the barcode/order number from your online order details.
  • For returns without a receipt, you will need to provide a valid government issued photo ID, name, address.
  • The plastic bags with barcodes your items arrived in
• You will receive a physical merchandise credit if:
  • If the item is NOT returned within 40 days of your order date
  • The item is returned without a receipt/shipping confirmation email or the barcode/order number from your online order details (online orders only).
  • The item is returned with a gift receipt.
  • The item was purchased partly or entirely with a gift card or Rewards Certificate.
• Our return policies are always subject to local, state, and federal restrictions.
• Returns may be limited or declined based upon our refund verification systems, which are used to process and track returns to reduce fraud.
• Still need help? Contact Customer Service  

• Items returned by mail will receive a full refund if they arrive at our warehouse within 40 days of your order date with a printed packing slip from our online returns portal or printed shipping confirmation email.
• Note: There is a return shipping and handling fee of $11.99 per return package which will be deducted from your refund unless the merchandise is defective. Consolidate items into a single return shipment whenever possible. To avoid return shipping and handling costs, you can bring your online purchase to a Marshalls store near you.
• To complete a return by mail, follow these steps:
  • Use the online returns portal to initiate your return. During this process, you can select either print a packing slip and ship label at home or have the carrier do the printing for you.
  • Include the printed packing slip or a copy of your shipping confirmation email in your package, as well as the plastic packaging that your items arrived in.
  • Drop off the package at the shipping carrier indicated on your return label.
• You will receive a digital merchandise credit (redeemable at all our family of stores and online):
  • If the item does NOT arrive at our warehouse within 40 days of your order date
  • The item is returned with a printed packing slip or shipping confirmation email.
  • The item was purchased partly or entirely with a gift card or Rewards Certificate.
• You will receive a physical merchandise credit (redeemable at all our family of stores and online)
  • The item was purchased as part of a gift order.
• Returns may be limited or declined based upon our refund verification systems, which are used to process and track returns to reduce fraud.
• Still need help? Contact Customer Service  

• For returns by mail, your account will be credited within 10 to 14 business days after we've received your qualifying marshalls.com return, in most cases, depending on your bank and/or billing cycle. Merchandise credits will be issued for eligible returns after we’ve received the return.
• Returns in store will be refunded to the original form of payment or physical merchandise credit. Please note, it may take a few days until your bank posts the refund to your account.
• Still need help? Contact Customer Service   

• Having issues while shopping online? Call 1-833-888-0776.
• Having issues while shopping in-store? Call 1-888-627-7425.
• Customer Service hours are Monday through Friday 9 AM to 6 PM EST.
• If it is outside our hours, you can fill out our Contact Us Form